Terms of Service
How we work together: ordering, pricing, delivery, complaints and withdrawal.
Last updated: 2026-09-10
1. General
The service provider is Stormtec IT Solutions Dominik Woliński, ul. Kusocińskiego 22/12, 70-237 Szczecin, NIP 9860259038, REGON 522926650.
These terms cover our IT services: hardware repair, remote support, ongoing business IT support, custom PC builds, security services, data recovery and training.
2. Ordering
Orders are placed via the contact form, phone, WhatsApp or email. After the request we run an initial diagnosis and present the scope and estimated cost. The agreement is concluded when the client accepts the scope and price.
3. Prices and payment
Prices published on the site are indicative net amounts. Billing is hourly for time actually worked, or covered by the selected subscription package. Payment is made by bank transfer against an invoice, by the due date shown on it.
4. Delivery and deadlines
Deadlines are agreed individually when the request is accepted. Remote work usually starts the same business day; on-site work at an agreed time. Any change of scope or cost is communicated before extra work begins.
5. Client obligations
The client provides access to the equipment and required permissions and reports known faults. We recommend backing up data before service work; we can perform a backup for an extra fee.
6. Liability
We are liable for the proper performance of the service. We are not liable for data loss caused by pre-existing media damage, nor for actions taken by the client or third parties outside the agreed scope. Data recovery does not guarantee full recovery of all files.
7. Complaints
Complaints can be sent to kontakt@stormtec.it within 14 days of service delivery. We respond within 14 days of receipt. If accepted, we fix the issue free of charge or reduce the fee.
8. Consumer right of withdrawal
A consumer may withdraw from a distance contract within 14 days without giving a reason. This right does not apply where the service was fully performed with the consumer's express prior consent. If work started at the consumer's express request, the consumer covers the value of the service provided up to withdrawal.
9. Final provisions
Matters not covered here are governed by Polish law. Changes to these terms are published on the site along with the update date.